Cancellation Policy
Overview
At Alvoria Wear, we understand that you may need to cancel or update an order after placing it. This policy explains when you can request a cancellation, how we review requests, and what happens to your payment if an order is cancelled.
By placing an order, you agree to this policy and our Shipping Policy, Return and Refund Policy, Privacy Policy, Payment Policy, and Terms of Service. Please review these policies before ordering.
When Can You Cancel an Order?
Contact us as soon as possible if you want to cancel an order. We begin preparing orders shortly after they are placed, so an early request is more likely to be successful.
We can usually cancel an order if it has not entered fulfilment, been packed, had a shipping label created, or been handed to the delivery carrier. A cancellation is not confirmed until our team approves it.
Once an order is being prepared for shipment, we may be unable to cancel it. This includes orders that have been packed, assigned a shipping label, scheduled for pickup, or shipped. If your order has already shipped, please check our Return and Refund Policy to see whether it may be returned after delivery.
How to Request a Cancellation
Contact our support team and include:
- Your full name
- Your order number
- The email address used at checkout
- Your phone number
- Your reason for cancelling
Support email: support@nexuslooks.com
Our team will review your order and its current status, then email you with the result. Please wait for our confirmation before treating your order as cancelled.
Approved Cancellations and Refunds
If we approve your cancellation, we’ll cancel the order and send you a confirmation email.
Orders cancelled before fulfilment are generally eligible for a full refund. Approved refunds are sent to the original payment method. The time it takes for the funds to appear depends on your bank, card issuer, or payment provider.
For more information, please see our Payment Policy and Return and Refund Policy.
Orders That Have Already Shipped
We generally cannot cancel an order after it has been handed to the shipping carrier. If you no longer want the product, you may request a return after delivery, provided the order meets the conditions in our Return and Refund Policy.
Refused Deliveries
Please contact us before refusing a delivery. Refusing a package without approval may result in additional shipping or return costs, a longer refund process, or an effect on refund eligibility.
We review refused deliveries individually and follow applicable law.
Duplicate Orders
If you accidentally placed the same order twice, contact us right away and include both order numbers. We’ll try to cancel the duplicate if it has not progressed too far in processing.
Changes to an Order
If you need to correct an address or change an order, contact us as soon as possible. Depending on the order’s status, we may be able to update:
- Shipping or contact details
- Product selection
- Quantity
Changes are not guaranteed once processing has begun. Please check your shipping address, billing details, phone number, and email before completing checkout.
Security and Verification
To help prevent fraud, we may review unusual cancellation requests or ask you to confirm your identity or order details. This may apply to repeated cancellation requests, suspicious transactions, or possible misuse of offers.
When Alvoria Wear May Cancel an Order
We may need to cancel an order for reasons such as:
- An item being unavailable
- An incorrect price
- A failed or unverified payment
- Suspected fraud
- Shipping restrictions
- Technical errors
- Legal or regulatory requirements
If we cancel your order, we’ll contact you and explain the available options. Depending on the circumstances, the solution may include a full refund, a replacement item, store credit, or another suitable option. We will not replace a refund with store credit where the law requires a refund.
Promotional Orders
Orders placed with a discount code or during a sale are covered by this Cancellation Policy unless the promotion clearly states additional terms. Any additional terms will be provided with the offer.
Payment Disputes
If you have a concern about a payment, please contact our support team so we can try to help. You may also contact your bank or payment provider. Starting a chargeback does not automatically cancel an order.
Our Responsibilities and Your Rights
We’ll make reasonable efforts to help with cancellation requests, but we cannot guarantee changes once an order is being processed or shipped. We are not responsible for delays caused by inaccurate customer information, carrier actions, or events outside our reasonable control, except where the law requires otherwise.
Nothing in this policy removes any rights you have under applicable consumer protection laws. If the law gives you additional cancellation rights, those rights still apply.
Policy Updates
We may update this policy to reflect changes to our store, services, or legal requirements. Updates will be posted on this page and will take effect when published, unless the law requires a different date.
Contact Us
For cancellation questions, contact our team as soon as possible and include your order number.
Business Name: Alvoria Wear
Support Email: support@nexuslooks.com
Phone: +1 (218) 577-1025
Business Hours: 9:00 AM–5:00 PM
Chat Support: Available 24/7
Business Address: 6460 Squire Drive Northeast, Fridley, MN 55432-5243, United States.