Refund policy
Refund Policy
Overview
At Alvoria Wear, we want you to shop with confidence. If there’s a problem with your order, our team is here to help. This policy explains when you can request a return, refund, or replacement and what to expect during the process.
By placing an order with Alvoria Wear, you agree to the terms in this policy.
30-Day Return Period
You may request a return within 30 days after your order is delivered, provided your request meets the conditions below.
Eligible Returns
You may request a return or replacement if:
- Your item arrives damaged or defective.
- You receive an item different from the one you ordered.
- Part of your order is missing.
- The item is significantly different from its description or photos on our website.
Unless an item arrives damaged or defective, it must be unworn, unused, in its original condition, and in its original packaging.
Returns We Cannot Accept
We cannot accept returns or issue refunds for:
- Change of mind after purchase
- Incorrect size, color, or style selected when ordering
- Items worn, washed, used, or damaged after delivery
- Items returned without approval from our customer support team
- Requests made more than 30 days after delivery
Please review product details and size guides before placing your order. If you need help choosing a product, contact us before purchasing.
How to Request a Return
- Email our support team at support@nexuslooks.com within 30 days of delivery.
- Include your order number, the item you’re contacting us about, and a brief explanation of the issue.
- If the item is damaged, defective, incorrect, or incomplete, include clear photos if possible.
- Our team will review your request and, if approved, provide return instructions and the correct return address if needed.
Please wait for approval before sending an item back. We may be unable to process returns that were not authorized in advance.
Return Shipping Costs and Refunds
If the issue was caused by us, such as an item arriving damaged, defective, incorrect, or incomplete, we will cover the return shipping cost. We may provide a prepaid label or arrange a refund or replacement without asking you to return the item.
After we receive and inspect an approved return, or approve a refund without a return, we’ll email you with an update.
Approved refunds are sent to the original payment method used at checkout. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Replacements and Exchanges
If your item arrives damaged, defective, or incorrect, you may request a free replacement, subject to availability. Please tell our support team whether you prefer a replacement or a refund.
We do not offer exchanges for size or color changes when the original item was selected correctly and you later change your mind.
Order Cancellations
If you contact us before your order has been packed or shipped and we confirm the cancellation, you’ll receive a full refund.
Once your order is being prepared for shipment or has shipped, we may be unable to cancel it. In that case, the return conditions in this policy will apply.
Late or Missing Refunds
If you haven’t received an approved refund after 10 business days, first check with your bank or card provider, as processing times can vary.
If your bank cannot locate the refund, contact us at support@nexuslooks.com and we’ll help check its status.
Contact Us
For questions about returns, replacements, or refunds, contact us using the details below.
Business Name: Alvoria Wear
Support Email: support@nexuslooks.com
Phone: +1 (218) 577-1025
Business Hours: 9:00 AM–5:00 PM
Chat Support: Available 24/7
Business Address: 6460 Squire Drive Northeast, Fridley, MN 55432-5243, United States.