Privacy policy

Privacy Policy

Alvoria Wear respects your privacy. This policy explains what information we collect when you visit our website, place an order, contact us, or use our services. It also describes how we use, share, and protect your information, and the choices available to you.

Please read this policy together with our Terms of Service, Shipping Policy, Return and Refund Policy, Payment Policy, and Cancellation Policy.

Our Approach to Privacy

We aim to collect only the information needed to operate our store and provide our services. We use it for clear business purposes and take reasonable steps to protect it. We may review our privacy and security practices as our business develops and follow applicable privacy laws.

Information We Collect

The information we collect depends on how you interact with our store.

Information You Provide

You may provide personal information when you place an order, create an account, contact us, subscribe to emails, leave a review, or participate in a promotion. This may include:

  • Your name, email address, and phone number
  • Your shipping and billing addresses
  • Order and purchase details
  • Account information, if you create an account
  • Messages you send through customer support or contact forms
  • Reviews, feedback, or survey responses

We use this information to provide the services you request.

Information Collected Automatically

When you visit our website, we or our service providers may collect technical and usage information, such as:

  • Your IP address and approximate location
  • Your device, browser, and operating system details
  • Pages you view, links you click, and time spent on the website
  • Referral sources and session details
  • Website performance and security information

This information helps us understand how our website is used and improve your shopping experience.

Cookies and Similar Technologies

Alvoria Wear may use cookies and similar technologies to operate the website, remember your cart and preferences, measure website traffic, improve security, and support marketing activities.

You can manage cookies through your browser settings and, where available, our website’s privacy choices. Disabling some cookies may affect certain store features.

Payments

Payments are processed by our payment service providers. Depending on your payment method, they may handle card details, billing information, and verification data.

Alvoria Wear does not need to store your full payment card number on its website servers to complete an order. Payment providers handle payment information according to their own security and privacy practices. Please review their policies for more information.

How We Use Your Information

We may use your personal information to:

  • Accept and process orders
  • Verify payments and help prevent fraud
  • Prepare orders and arrange delivery
  • Send order confirmations, shipping updates, and tracking details
  • Manage returns, eligible refunds, and delivery issues
  • Respond to questions and provide customer support
  • Maintain accounts and improve our website
  • Review store performance through analytics
  • Send promotions if you subscribe or where permitted by law
  • Meet legal requirements and enforce our store policies

Orders and Delivery

To complete an order, we may share the information needed with payment processors, suppliers, fulfilment partners, and shipping companies. This may include your name, delivery address, contact details, and order information.

Our Shipping Policy and Return and Refund Policy provide more information about deliveries, returns, and refunds.

Customer Support

When you contact us, we use the information you provide to respond to your questions, confirm order details, and resolve issues. We may retain support messages when needed for service quality, recordkeeping, security, or dispute resolution.

Marketing Emails

If you subscribe to our marketing emails, we may send you updates about new arrivals, special offers, seasonal collections, and our store.

You can unsubscribe through the link in a marketing email. We may still send essential messages about your orders or account.

Security and Fraud Prevention

We may review orders and account activity to identify suspicious transactions, protect customers, and prevent unauthorized use of our services. Our payment and fraud-prevention partners may also carry out checks.

When We Share Information

We may share only the information reasonably needed with service providers that help us operate our store, including:

  • Payment processors
  • Suppliers, fulfilment providers, and delivery companies
  • Website hosting and ecommerce platform providers
  • Customer service and email tools
  • Analytics, advertising, and security providers
  • Professional advisers or public authorities when required or permitted by law

These providers may handle information under their own privacy policies or agreements with us. We share personal information only when there is a business or legal reason to do so.

Some privacy laws may define certain advertising-related disclosures as a “sale” or “sharing.” Where applicable, you may have the right to opt out.

Legal Requests

We may disclose information when required by law, in response to lawful requests, to protect our rights, to investigate fraud, or to help protect our customers and others.

How Long We Keep Information

We keep information for as long as reasonably necessary to process orders, provide support, maintain records, meet legal obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it where practical and legally permitted.

Keeping Your Information Safe

We use reasonable technical and organizational safeguards to protect information. These may include encrypted connections, access controls, security monitoring, and fraud checks.

No website or online service can guarantee complete security. Please also take steps to keep your account details and devices secure.

Your Privacy Choices and Rights

Depending on where you live, you may be able to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Request the deletion of certain information
  • Ask how your information is used or shared
  • Opt out of certain marketing or data-sharing activities
  • Withdraw consent where applicable

These rights may have legal exceptions. Contact us to make a request. We may need to verify your identity before responding.

Children’s Privacy

Our store is not intended for children under 13, and we do not knowingly collect their personal information. If we learn that we have collected information from a child without the required permission, we will take appropriate steps to delete it.

Links to Other Websites

Our website may link to other websites. Those websites have their own content, security practices, and privacy policies. We recommend reviewing their policies before sharing personal information with them.

International Customers

Our store serves customers in the United States and may use service providers in other countries. This means your personal information may be processed or stored outside the country where you live. Privacy protections can vary by location, and we handle international data transfers in line with applicable law.

Updates to This Policy

We may update this Privacy Policy when our services, business practices, or legal requirements change. The latest version will be posted on this page. Please check back from time to time for updates.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact Alvoria Wear using the details below.

Business Name: Alvoria Wear
Support Email: support@nexuslooks.com
Phone: +1 (218) 577-1025
Business Hours: 9:00 AM–5:00 PM
Chat Support: Available 24/7
Business Address: 6460 Squire Drive Northeast, Fridley, MN 55432-5243, United States